# Refund policy

Last updated October 24, 2026

## Failed solutions

Credits for solutions that fail, run out of time, are refused because the text is not a math problem, or that you cancel before they finish, return to your balance automatically.

## Finished solutions

A solution that finishes uses its credit. If one is clearly broken, for example unreadable, write to us from the email address on your account and we will review it.

## Payments

If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.