Refund policy
Last updated October 24, 2026
Failed solutions
Credits for solutions that fail, run out of time, are refused because the text is not a math problem, or that you cancel before they finish, return to your balance automatically.
Finished solutions
A solution that finishes uses its credit. If one is clearly broken, for example unreadable, write to us from the email address on your account and we will review it.
Payments
If a charge was made in error, write to us within 14 days from the email address on your account and we will look into it.